The campsite is very level and in a nice area by the river. Toilet and shower are easy to use although you need a pre loaded card to access which you get from reception. This card covers the cost of the electricity and the shower. we arrived at about 3 o’clock and were told the reception closed at 12 o’clock but could check in on a screen which was quite easy.

Pleasant enough site but the bridge across the River Nied is a little tight - an 8foot wide UK van could possibly struggle with access. The check in procedure is automated and not particularly customer friendly. Due to the river being flooded a few weeks ago, it appears most of the electrics don’t work although there was no communication regarding this.
The showers are “rustic” aka needing brought into the 21st century. The ACSI book states there are new family showers in the main building- if there are they were locked during our stay.
The snack bar advertises food (pizza etc) but on enquiry “both my chefs are away and
I don’t know when they will be back”.
The website advertises a Bistro - but only open on Friday and Saturday. No good for anyone staying midweek. There is very little to see or do in the area - SaarLouis is a boring modern town with no atmosphere. No character in any of towns and villages. We won’t be returning anytime soon.

this site is fully automated, no staff on duty when we arrived managed to use the automated check in OK which issues a card for access via the barrier and also for your electricity which is limited. the card is also needed for the showers and in our case only worked for one shower then stated insufficient funds available. its a shame as it is a lovely area but we won\'t be back

Pros. Nicely situated by a river, peaceful and quiet. We found the mainly Dutch and German campers very helpful and friendly. Lovely.

They use a self-service machine to register your stay (good system) and you receive a card. This card needs to be topped up at the machine with some Euros if you wish to use the showers or more electric.
If using an ASCII card the price does not include the shower, (which is made clear on the Ascii site) the cost is little for around 4 minutes.
You also need the card for electric, you get 4kw for each day booked. Once used the electric goes off. If you load the card on registration you get one free use of a washing machine.
Flat site with plenty of room, you pick your own spot, good size pitches Sanitary functional and clean.
Overall a lovely tranquil site with potential.
The restaurant was closed, it was 1st July.

Cons. Don\'t be fooled by the warm words of welcome on the web site by the couple who run the place. We had trouble getting our washing out of the machine, the door remained locked. There was a button on the payment point which said Open Door which I pressed. It didn\'t work, I then thought perhaps I need to use the issued card to verify it was me and then press open door. This immediately deducted a couple euros from what I had put on it.
The female owner arrived as we and a Dutch guest tried to work out how to open machine. She pressed some buttons and curtly told us the programme had not finished as we had too many clothes in.
I explained what we had done and asked if the lost euros would be refunded to the card as we had clearly not done a second wash and the money on the card was for use on the dryer, her reply was \"why did you use the card then\" and walked off not wanting to hear the explanation I had already given.
Some people run a business and genuinely care, but after a time become tired and lack motivation to keep up the good work, they end up being totally concerned about making money and doing as little as possible. At one level I felt for her as it can\'t be nice to be so miserable and who knows what has happened in her life. However perhaps the hospitality industry is something she is no longer suitable for.

If you can\'t offer customer care and service in a professional way with the right attitude then perhaps it\'s time to stop, put up the prices and employ someone who can.

We had travelled to Croatia, Slovenia, Italy, Austria, Switzerland, Luxembourg and now Germany. Everywhere was wonderful with great staff and good customer service, this place was a shock.

Just like another reviewer who had used the site a few times and left feeling sour and disappointed so we left feeling that had we not had to interact with the owner it would have been a better experience. It\'s now understandable why they rely on everything being automated to avoid minimum contact with guests.
For some reason they fly the Rainbow Gay Pride flag....at half mast!!

I\'m 77 years old, not great with technology and felt bullied and maligned by her attitude. She is welcome to the extra paid money it won\'t bring her any happiness, Karma always prevails!
I would only recommend this site if you needed to stopover on your drive off the motorway. The website states \'there are always plenty of places available, no need to book, I\'m not surprised.

An ok site. We used it as a stopover. Receptionist informed us that the restaurant was closed but failed to mention that it was providing a take away service which we would have been grateful for had we known. Wash block a bit dated but clean. A token is required for hot showers but one is provided free at check in.